Website management services
- Price
- From $199 USD a month
- Edit hours
- 1 a month on Professional, 3 on Business
- An edit
- A small change, in 15-minute blocks
- Not included
- Hosting, SEO, and redesigns
Website management services are maintenance plus the running of the site: changes to its text, images, and settings, made for you from edit hours that come with the plan, from $199 USD a month. Hosting and SEO are not part of it, and anything bigger than an edit is quoted on its own.
Some sites need something changed most months: new prices, a fresh photo, a line about holiday hours. Website management services are for the business or organization that owns one of those sites and has nobody whose job it is to make the changes. Maintenance on its own keeps the software current and the files backed up, but it includes no time for changes. Management adds that time, so the changes are made for you from hours that come with the plan, starting at $199 USD a month on the two plans with edit time.
The work website management adds
The edit hours sit on top of the upkeep every plan carries: the updates, backups, monitoring, and monthly report described under website maintenance services. This is the kind of work they go on.
-
Words that go out of date
Prices, opening hours, staff names, service descriptions: the text that dates first, changed from the new version you send.
-
Photos and logos
A new picture swapped in, an old one taken down, the logo replaced after a rebrand.
-
News, events, and notices
A post you have written, an event date, a notice that the office is closed for the holidays, put up and later taken down.
-
Settings
Who receives the contact form's messages, which links sit in the menu, who has a login to the site.
-
Small fixes
A broken link, a button that points to the wrong page, a section that sits wrong on a phone. When something has stopped working outright, website support covers how that request goes.
A month of website management
The hours are monthly, and so is the rhythm of the work. One month, from the first request to the last:
-
Changes arrive by email as they come up
Send each one when it occurs to you, with the new wording or images attached; a screenshot with the old text circled works as well.
-
Each change is made and timed
Each one is timed in 15-minute blocks against the month's hours, which is how one hour can cover several small changes.
-
A busy month goes past the hours
If a month brings more changes than the plan covers, the extra time is billed at $125 an hour.
-
The month closes, and the hours start again
Hours left at the end of a month are not banked, so it pays to send changes as they come up rather than save them for later.
Where an edit ends and a project begins
An edit changes what the site already has: its text, its images, its settings. A project gives the site something it does not have yet. The first comes out of the month's hours; the second is quoted before any work starts, so you know its price while you can still say no.
In practice, putting this year's prices on the services page is an edit, and adding online booking is a project. Adding a name to the team page is an edit; a members-only area, an online store, or a new design for the whole site is a project.
Where a request could go either way, such as a new page in a layout the site already uses, ask which it is before you plan around it.
Hosting, SEO, and your accounts
Shop around and the same phrase can cover the hosting and search engine work as well, all inside one monthly fee. Here each is kept separate, and the accounts stay with you.
-
Hosting
Not part of any plan. Your hosting is an account in your name, paid to the host directly; hosting from us is available on request, as separate work.
-
SEO
No plan includes SEO, the work of ranking higher in search results: no keyword research, link building, or ranking reports. Rewording a page's title is an edit like any other.
-
Your accounts
The domain, the hosting, and the site itself stay yours. A plan needs access to do the work, set up when it starts, and it takes over nothing.
How much website management a site needs
Count the changes your site needed over the last year: each new price, photo, notice, or staff name. Leave out anything that counts as a project, since a project is quoted on its own and never comes out of the hours. Edits are timed in 15-minute blocks, so a month with four small changes that take one block each uses an hour.
If the site changes only once or twice a year, management is more than it needs: in most months the hours would go unused.
Edit time is counted the same way on a hosted builder such as Squarespace or Wix. What differs there is the upkeep around the edits: the platform runs its own software updates, and a plan includes no backups.
The website maintenance plans page shows which plan carries the hours you counted, and at what price. If you would rather see where the site stands first, the free website health check notes anything on the pages that a visitor can see is out of date, which makes a ready list of first edits.
Questions about website management services
What is the difference between website management and maintenance?
Maintenance is the upkeep a site needs whether or not anything on it changes: updates, backups, monitoring, the monthly report. Management adds the changes themselves, made for you from monthly edit hours. Professional and Business include both; Essential is maintenance alone.
Are managed website services the same as managed hosting?
No. Managed hosting is a kind of hosting plan: the hosting company runs the server, keeps its software patched, and often keeps backups, but it does not change your pages. Managed website services, as sold here, are work on the site itself, and your hosting stays a separate account in your name.
Can I still make changes to the site myself?
Yes. The site and your logins stay yours, and a plan locks you out of nothing. Make the quick changes yourself if you like, and send in the ones you would rather not touch; that is what the edit hours are for.
Is website management only for larger organizations?
No. The prices are set for small businesses and organizations, and whether management makes sense depends on how often the site changes, not on how many people work behind it.
Related services
-
Website maintenance plans
Three plans at published prices, $99 to $349 a month, each listed with what it holds and what it leaves out.
-
Website support
Help when something is wrong or needs changing, drawn from your plan's edit hours or billed at $125 an hour.
-
Website maintenance services
The core service: careful updates, backups stored off your server, monitoring with alerts, and a monthly report.
See where your site stands
Send your site's address and we will look it over from the outside, free, and email you a written report.
Get a free website health check