Terms of service

These terms cover websitemaintenancecompany.com and the services Website Maintenance Company offers through it: the free website health check, the monthly maintenance plans, and paid work outside a plan. The services are offered remotely, in the United States and Canada, to businesses and organizations only: by asking for any service, you confirm that you are acting for a business or organization. These terms take effect on November 12, 2026.

Prices are in US dollars (USD) and exclude any applicable taxes. If you have signed a client agreement with Website Maintenance Company, that agreement governs wherever it and these terms differ.

Asking for the free website health check

The website health check costs nothing, and asking for one does not commit you to a plan. A person reviews your site from the outside, at the address you enter: no login is asked for, only pages that any visitor can see are looked at, and nothing on the site is changed. The written report is sent by email within 3 business days and is yours to keep, whatever you decide.

Because the check stays outside the site, its report cannot cover anything that needs a login to see, such as the site’s plugins or its backups. Those are reviewed, read-only, when a plan starts.

Plan terms: length, payment, and edit time

There are three plans: Essential, Professional, and Business. Each plan’s price and inclusions are listed on the website maintenance plans page. The same terms apply to all three.

• One site per plan. A plan covers a single website; a second site needs a plan of its own.
• Month to month. No minimum term applies, and you can cancel at any time.
• No setup fee. Starting a plan costs nothing beyond the plan’s price.
• Payment by card. A monthly plan is charged each month on the date it started. Paying for a year up front instead makes two months free.
• Edit time. Professional and Business include edit hours every month. An edit is a small change to the site’s text, images, or settings, counted in 15-minute blocks. Hours not used in a month do not carry over to the next.
• Time past the included hours. Edits on Essential, which includes no edit hours, and time beyond a plan’s hours are billed at the extra-hours rate shown on the plans page, in 15-minute blocks with no minimum charge.
• Projects. New features and redesigns are not edits. Each one is quoted separately, before any work starts.

Failed payments and price changes

• A failed payment. If a payment fails and is still unpaid 14 days later, work on the site pauses until it is paid.
• Price changes. A plan’s price changes only after 30 days’ notice by email. A yearly plan keeps its price until it renews.

Canceling or ending a plan

• How to cancel. Email contact@websitemaintenancecompany.com before your next billing date.
• Monthly plans. A canceled monthly plan runs to the end of the month already paid for. A month that has started is not refunded.
• Yearly plans. A canceled yearly plan runs to the end of the paid year, with no partial refund. A move to a new host that came free with the plan stays free.
• Either side may end a plan. You end it by canceling, as above; Website Maintenance Company may end it at the end of a paid month. If Website Maintenance Company ends a yearly plan before the paid year is over, the unused full months are refunded.

What a plan covers on each platform

What a plan does varies with the platform the site runs on, which the free website health check identifies. Monitoring, page checks (key pages compared before and after changes), the monthly report, and any edit time the plan includes apply on any platform. Software updates are part of a plan on WordPress. Backups are included when the host allows access to the site’s files and database.

A plan on a site built with Wix, Squarespace, Shopify, or a similar hosted builder includes no updates and no backups.

Ownership, accounts, and access

Your hosting, your domain, and any premium plugin licenses (paid add-ons that give a site extra features) belong to you: the accounts are in your name, and you pay those bills yourself. No plan includes them. Once a premium plugin’s license lapses, the plugin stops receiving updates.

When a plan starts, you give access to the site and to its hosting account if it has one; what form that access takes depends on the host. The site and its accounts remain yours, and work made for the site becomes yours once it has been paid for. A plan does not stop you from making changes yourself.

Paid work that is not part of a plan

• Help for a site without a plan. First comes the free website health check, then a quote; the work is billed by the hour, at the rate on the website support page, in 15-minute blocks with no minimum charge.
• Moving to a new host. A like-for-like WordPress move has a flat price and is free with any yearly plan; other moves are quoted by the hour after the free website health check. The website migration services page sets out the price and what the move includes.
• Hacked site cleanup, redesigns, and new features. None of these is part of a plan; each is quoted as its own job.
• Website hosting and accessibility audits. Available on request.

Response times, the phone line, and uptime

No response time is promised, whether or not your site is on a plan. The phone line, (866) 932-9526, takes voicemail only; no one answers live. No uptime percentage is promised either; every plan includes monitoring that sends an alert when the site stops responding.

About the guides

The guides on this site describe common situations for website owners in general. They are written without seeing your site; the free website health check is the way to have yours looked at.

Liability and governing law

To the extent the law allows, Website Maintenance Company’s liability is limited to the fees you paid in the 12 months before a claim, and it is not liable for indirect losses, such as lost profits.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Questions about these terms

Send questions about these terms to contact@websitemaintenancecompany.com or through the contact page. How the site handles personal information is explained in the privacy policy.

Changes to these terms

Revised terms are posted on this page, each version stating the date it takes effect.