Privacy policy
Website Maintenance Company runs this site, websitemaintenancecompany.com. This policy covers the site, its two forms, our email address, and our phone line: what each one collects, what it is used for, and which companies handle it for us. It takes effect on November 12, 2026. The person accountable for privacy is the owner of Website Maintenance Company, reached at contact@websitemaintenancecompany.com.
In short: the site sets no cookies of its own and carries no advertising trackers, visits are reported to us only as totals, and what you send through a form reaches us as an email, which is the only copy we keep.
What the site records while you read it
Reading the site asks nothing of you. The pages, fonts, and images all load from this site itself.
Cloudflare, which hosts the site, records the requests that reach it, including your IP address (the number that identifies your internet connection), your browser, and the page you asked for. Cloudflare handles these records on our behalf, to deliver the site and protect it from attacks.
Visits are counted with Cloudflare Web Analytics. A small Cloudflare script on each page reports which page was opened, the site that linked to it, and how long the page took to load. What we see are totals: page views and visits, broken down by country, browser, operating system, and type of device. Cloudflare says Web Analytics uses no cookies or other browser storage to track visitors, does not fingerprint them (recognize a device from its technical details), and does not follow individual visitors across the websites it serves.
The site’s search page works inside your browser. It downloads an index from this site and matches your words on your own device, so what you type into it is not sent to us.
Cookies
A cookie is a small file a website asks your browser to keep. This site sets none of its own and uses none for advertising or analytics, which is why it shows no cookie banner.
Cloudflare, the company that hosts the site and runs the bot check on its forms, may set cookies of its own, depending on the security settings for the domain. Two examples from Cloudflare’s list are __cf_bm, used by its bot protection and removed after 30 minutes without activity, and cf_clearance, which records that a browser has passed one of its checks. Cloudflare classes these cookies as strictly necessary.
What the forms ask for
The free website health check form asks for your name, your email address, and your site’s address; your phone number and a note are optional. The contact form asks for your name, your email address, and your message.
Both forms also carry a hidden field that people never see. Spam programs tend to fill it in, so a form that arrives with that field filled is dropped without being sent.
Please keep passwords and logins out of both forms. Access to a site for a maintenance plan is set up separately, when the plan starts. Information handled while we maintain a client’s site is covered by the agreement with that client.
On both form pages, Cloudflare Turnstile checks that a person, not a program, is using the form. The check runs in your browser as soon as the page opens, whether or not you send anything. Cloudflare lists what it reads: your IP address, technical details of your browser and its encrypted connection, and which site the form is on. Cloudflare says it does not collect these details to identify, profile, or target anyone; it uses them to tell people from bots and to improve the check.
Where a form goes once you send it
- The check is confirmed. The site sends the check’s result and your IP address to Cloudflare to confirm that a person sent the form. If the check fails, nothing is emailed.
- What you typed is emailed to us. Resend, an email delivery service, sends it to contact@websitemaintenancecompany.com, our mailbox at MXroute. The email also carries your IP address, which we use to spot spam. Resend says it keeps sent emails and their logs for 30 days.
- Your connection is counted for an hour. The site keeps a count, stored with Cloudflare, of the messages sent from your IP address. After five messages it refuses more, and the count deletes itself an hour after the last message.
- The email is our only copy. The site keeps no database of messages. Its own log notes which form was used and what happened to it (sent, stopped by the check, or not delivered), never what was typed.
Phone calls and voicemail
Calls to (866) 932-9526 go to voicemail. The line is run by VoIP.ms, a Canadian phone company. A message you leave is emailed to our mailbox as a recording, with the number you called from when your phone shares it. VoIP.ms also keeps a record of each call in our account: the calling number, the date and time, and how long the call lasted.
What the information is used for
- Answering you. Your name, email address, and what you wrote are used to carry out the website health check and email the report, or to reply to your message or voicemail. A phone number, if you give one, is used to reach you about your request.
- Keeping out spam. The Cloudflare check, the hidden field, the IP address in each email, and the hourly count are there to stop automated messages.
- Running the site. Cloudflare’s records of requests are used to deliver the site and to block attacks on it.
- Counting visits. Cloudflare Web Analytics shows how many visits the site gets and how quickly its pages load.
We do not sell any of this information, we do not use it for advertising, and we send no newsletters or marketing emails.
How long it is kept
We keep form messages, emails, and voicemails only as long as it takes to answer your request and follow up on it, and then we delete them. You can ask us to delete yours sooner. Client records are kept for as long as the law requires a business to keep its records.
The companies that handle it
| Company | What it does for us | Based in |
|---|---|---|
| Cloudflare | Hosts the site, runs the bot check on the forms, and counts visits | United States |
| Resend | Delivers each form message to our mailbox as an email | United States |
| MXroute | Hosts our mailbox, where form messages, emails, and voicemails arrive | United States |
| VoIP.ms | Runs the phone line and its voicemail | Canada |
What each company keeps, and for how long, is set by its own policies.
The website health check also uses public testing tools, such as speed tests and security certificate checks; they are given your site’s address and nothing else.
Information stored outside Canada
Cloudflare, Resend, and MXroute are based in the United States, and what they hold may be stored there or in other countries. Information held outside Canada may be accessible to the courts, law enforcement, and national security authorities of the country where it is held.
Do Not Track and tracking across websites
Do Not Track is a setting in some browsers that asks websites not to follow you from one site to another. This site does not track visitors across other websites, so the setting changes nothing here, and neither does any similar signal. The only other company whose code runs on its pages is Cloudflare, which says it does not track individual visitors across the websites it serves.
Children
The site is written for business owners and the people who look after their websites, and it is not aimed at children. If you believe a child has sent us their details, tell us and we will delete them.
Seeing, correcting, or deleting your information
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Write to contact@websitemaintenancecompany.com or use the contact form. Questions about this policy go the same way. Deleting covers the copies in our mailbox. Records kept by Cloudflare, Resend, and VoIP.ms follow those companies’ own policies.
If you are in Canada and are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
Changes to this policy
When this policy changes, the new version is published on this page with the date it takes effect. If a change affects current clients, they are also told by email.