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Website Maintenance Company
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Website maintenance services

Plans
$99 to $349 USD a month
Covered
Updates, backups, monitoring, a report
Terms
Month to month, no setup fee
Served
United States and Canada, remotely

Website maintenance services are the monthly upkeep of a site: software kept current in a set order, copies of its files and data stored away from its server, monitoring with alerts, and a written report. Plans run $99 to $349 USD a month, and what is excluded is stated as plainly as what is included.

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This service is for the owner of a small business, the person at an organization who looks after its website, and whoever inherited a site when the agency that built it moved on. With our website maintenance services, the upkeep stops being your job: you can see what was done each month without asking, and the hosting, domain, and licenses stay in your name throughout. We work remotely for sites across the United States and Canada, on three plans with the prices published, and this page sets out what the service covers, what your platform changes, and what stays outside a plan.

What website maintenance services include

All three plans carry the same upkeep and differ only in edit time; the full card, $99 to $349 a month, is on the plans page.

  • Software updates, run in order

    The site's software is kept current the careful way: data copied first, the same pages checked before and after the change.

  • Backups stored away from the host

    Files and the database are copied, encrypted, and held somewhere other than the server the site runs on, so a host failure cannot take both.

  • A daily vulnerability check

    Installed software is compared each day against a published list of known security holes, and a flagged component gets its fix first.

  • Downtime alerts

    The site is watched from outside. If it stops answering, an alert is raised.

  • A written monthly report

    The plan does not run silently: a written report arrives each month.

  • Edit time on two of the plans

    Professional and Business include monthly hours for small changes: text, images, settings, counted in 15-minute blocks. Past them, work is $125 an hour.

How a change reaches the live site

The riskiest routine thing done to a working website is an update. A new release can clash with the software already installed, and the clash shows up on the live site: a broken layout, or a form that quietly stops sending.

So nothing is applied blind. The site's data is copied first, the change is tried away from the live pages where your hosting allows it, and the same key pages are compared before and after, so a bad release is caught in the comparison instead of by a visitor. The log beside this text is one run of that order.

Security fixes are the one exception to patience: they go on as soon as they appear, while ordinary feature releases are held back for a few days first.

Update log

Example log. Not a client site.

  1. Database and files exported
  2. Contact form plugin updated on the staging copy
  3. Key pages compared before and after. No differences
  4. Update applied to the live site
  5. Live pages checked. All clear

What your platform changes about the service

Monitoring, page checks, the report, and edit time carry to any platform. Updates and backups are the parts your platform decides.

  • WordPress

    The full service applies, and the update step has the most to it. The method, from export to going live, is on the WordPress maintenance page.

  • Other self-hosted platforms

    Backups run wherever the host gives access to the files and database, and the page comparison, monitoring, and reports carry over unchanged. The update step itself is WordPress-specific.

  • Hosted builders

    Wix, Squarespace, Shopify and the like run their own software updates, and a plan there includes no backups: it covers monitoring, page checks, the report, and edit time. Pick Professional: Essential includes no edit time, which is most of the value on a builder.

When the site goes down

No response time is promised in hours, and there is no round-the-clock desk; we would rather say that here than have you find out during an outage. What an outage sets in motion:

  1. Monitoring raises the alert

    The watch notices the site is down without anyone having to report it.

  2. The cause is traced

    Often it is the host, the domain, or an expired SSL certificate, the file that lets browsers trust the connection; if the site itself is at fault, the backup is there to fall back on.

  3. The fix is billed like any other work

    It draws on your plan's monthly edit hours; past them, or on Essential, it is $125 an hour. Hacked-site cleanup is the exception: separate, quoted work on any plan.

What website maintenance services do not include

A plan buys the upkeep; everything else is stated in advance rather than discovered on an invoice.

Website hosting, hacked-site cleanup, and accessibility audits do exist here, as separate work on request.

  • Redesigns and new features: quoted as their own projects, never counted as edits
  • Hosting, the domain, and premium software licenses: yours, in your name, paid by you
  • Anything past the plan's monthly edit hours: billed by the hour, at the rate on the plans page
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Does your site need monthly maintenance?

Not every site does. A brochure site on a hosted builder keeps itself patched and may need nothing more than an occasional look. A self-hosted site is the opposite case: its software ages whether or not the pages change, and it needs updates and an off-server backup from the start.

The way to find out is the free website health check: a person reads your site from the outside, no logins asked for, and the written report is in your inbox within 3 business days. A site that needs little looking after is told exactly that, and nothing is sold to it.

Questions about website maintenance services

How much do website maintenance services cost?

Essential is $99 USD a month, Professional is $199, and Business is $349, each covering one site. Extra hours are $125 an hour, and paying for a year makes two months free. The full card, with what each plan holds and leaves out, is on the plans page.

Is there a setup fee or a long contract?

Neither. There is no setup fee, plans run month to month and are paid by card, you can cancel anytime, and the plan runs to the end of the month or year you have already paid for.

Who do I deal with when I need something?

You write to one email address and a person answers, or you call (866) 932-9526 and leave a voicemail. There is no ticket desk, no round-the-clock line, and no promised response window.

My site barely changes. Do I still need a maintenance plan?

Maybe not, and the health check will say so. A site on a hosted builder needs little from us. A self-hosted site is different: its software needs updating and its files need a backup kept off the server even in months when nothing on the pages moves.

Do you take on sites anywhere?

The service is for sites in the United States and Canada, and all of the work is done remotely. The phone number is toll-free in both countries.

  • Website maintenance plans

    Three plans at published prices, $99 to $349 a month, each listed with what it holds and what it leaves out.

  • WordPress maintenance

    Core, plugin, and theme updates done in order: export first, try it on a staging copy where your host has one, compare key pages, then go live.

See where your site stands

Send your site's address and we will look it over from the outside, free, and email you a written report.

Get a free website health check
Call (866) 932-9526 Free site check