About Website Maintenance Company
Website Maintenance Company looks after the software side of running a website: the updates, the backups, the monitoring, and the small fixes, for a flat monthly price. The work is done remotely for small businesses and organizations in the United States and Canada, and every price is on the site, from the three plans to the $125 USD hourly rate for extra work.
How the work is done
An update is never just clicked. The database is exported before anything changes, the new version is tried on a staging copy, a separate working copy of the site, where your host provides one, and key pages are compared before and after. Security fixes go on promptly; ordinary feature releases wait a few days first. Backups are encrypted and kept away from the server the site runs on, installed plugins are checked daily against a published vulnerability feed, and monitoring raises an alert if the site goes down. Every month, a written report says what was done.
Part of this depends on what the site is built on. Monitoring, page checks, and reports carry to any platform; updates and backups do not apply on a hosted builder such as Wix or Squarespace, where the platform keeps its own software up to date, and the copy on each service page says so rather than papering over it. On those builders the useful part of a plan is the edit time, so we point their owners to Professional rather than Essential, which includes none.
What we do not promise
The phone goes to voicemail, not to a desk that answers at any hour. We publish no response times and no uptime percentages, because a number we could not always keep would be a poor promise. The one turnaround we do put in writing is the free website health check: its report arrives by email within 3 business days. When a site needs little upkeep, the health check report says exactly that instead of arguing for a plan.
Everything stays in your name
Your hosting, your domain, and your plugin licenses are yours: you hold the accounts and pay for them directly. Where your host allows it, the work is done from outside the site, with nothing extra installed on it.
Work outside the plans includes moves to a new host and help for a site without a plan. Website hosting, hacked site cleanup, and accessibility audits are also taken on request.
How to reach us
The quickest way to put us to work is the free website health check: send your site’s address and a written report comes back by email within 3 business days. For anything else, use the form on the contact page, email contact@websitemaintenancecompany.com, or call (866) 932-9526 and leave your name and your site’s address.
